A web-based Claims Management System requires a full-time online connection for the Adjusters to be able to upload reports, communicate within the system, log expenses and time etc. which is not possible when performing fieldwork using smartphones.

Axon developed an iOS mobile application for independent adjusters who are working in different fields. It is an ideal fit for firms with multiple office locations that require strong supervisory controls and a quality assurance drove workflow. In addition, the mobile application covers every gap in workflows that are presented in the SaaS solution which significantly increases both productivity and accountability:

• Significant simplification of daily activities for adjusters.
• Adjusters can submit a claim using the smartphone in a few clicks.
• Real-time access to the database of claims. 
• Ability to check the status and perform updates.
• Used fingertip authentication/ authorization to achieve high-level security.
• Internal email and chat for fast and secure communication.
• Integration with Google Maps for easy navigation and posting of labeled photos.