Tier 2 Specialist

Axon is looking for a Tier 2 Specialist to join our team for support of the E-Commerce Ed-Tech platform.
Company: Axon
Date Posted:
October 1, 2020
Employment type:
Job location: Kyiv Ukraine,
Kharkivs'ke Hwy, 175, 02000
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About the project

Our Client is helping out more than 4 million students to succeed at school and college, providing the best tutors and mentors, test preparation programs, internship and scholarship support. Huge online library and bookshop, live “Study chapter” with support from professional tutors and plagiarism checker is available for students to increase skills in various directions, like algebra or natural science. 

 As a technical support engineer, you will own the resolution of production issues escalating in the Client`s backend systems. You will work with the eCommerce engineering team located in Israel & the US with an excellent opportunity to be exposed to mission-critical systems that are operating in an evolving tech stack (AWS, Docker, Java).


What you need for this position

  • 1-3 years of technical support and customer service experience;
  • Experience in ticketing systems, support databases, and troubleshooting techniques;
  • Proficiency in SQL;
  • Analytical and problem-solving skills;
  • Experience in using application logs (e.g. Kibana), errors and exceptions to investigate issues;
  • Knowledgeable in Git and software release cycles;
  • Excellent communication and organization skills;
  • Upper-Intermediate level of English.

What you will be doing

  • Interact with customers via emails and social media channels;
  • Resolve software issues by running pre-existing runbooks and demonstrating the ability to isolate the root cause;
  • Using application logging systems (e.g Kibana, NewRelic) and SQL queries to analyze incidents;
  • Author and review runbooks content to promote quicker resolution for future issues;
  • Handling and resolving all customers’ complaints and requests;
  • Helping clients to get the most out of our app;
  • Provide informative and well-organized feedback within the engineering team about new trending issues;
  • Collaborate with team members or other departments to work through the client`s issues.
  • Author and review runbooks content to promote quicker resolution for future issues.

What we can offer you

  • Competitive salary; 
  • Exciting projects involving the newest technologies; 
  • Challenging work in an international professional environment; 
  • Opportunities for professional growth (including free external and internal professional training courses and certifications);
  •  Foreign languages learning in the company office; 
  • Corporate/team/special events; 
  • Medical insurance or gym; 
  • Other Perks. 

Meet the team

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What to expect at Axon

A Culture of Creative Driven Development

Our culture relies on your participation and involvement. For engineers, that means you are the cornerstone of our creative environment. It is a place to prosper, be recognized and contribute by addressing the challenges and reaching every goal set, using your creativity and valuable innovative ideas

Well organized processes

  • Work in an Agile environment by applying well-tailored Scrum methodology. 
  • Organize, Plan and Review your work in JIRA or other top-shelf tracking systems. No management without the appropriate tools. 
  • Project managers and business analysts will consistently ensure you have a detailed roadmap, sufficient information, well-defined requirements for future development.

A work of art, in every line of code

  • Apply the best engineering practices to everything you develop - After all, It’s your signature. 
  • Your voice will always be heard - Because necessity is the mother of invention and innovation is its father. 
  • Your code defines your unique contribution and this should be something to be proud of.

Small Steps and Giant Leaps

  • Axon is a dynamic and constantly evolving company - grow with us. 
  • We are all proud of the huge impact we have made with our small steps. 
  • Your contribution and creative solutions will live on in industries we work with.

Professional Evolution and Innovative Contribution

As a developer at Axon, shortage of opportunities will not be an issue in your path to professional growth. From the start, you'll have hands-on onboarding and training to get acquainted with our new technologies stack. Weekly Meetups and Tech Talks will provide a solid education background for your professional development. Axon’s workspace is flexible, and our environment reflects a culture where our best work is created at its source.
Meetups
Join Axon`s meetups, where you learn new ideas and share your own experience.
Axon University
Axon university allows you to stay ahead of technologies, get sharp, and improve your skills.
Mentoring
In Axon, there is always someone who will guide you through challenging days and show you the right direction.

Behind the scenes

5 stage recruitment process

As a developer at Axon, you have no shortage of opportunities to grow. From day one, you'll have hands-on onboarding and training to get savvy with our stack and new technologies.
As a developer at Axon, you have no shortage of opportunities to grow. From day one, you'll have hands-on onboarding and training to get savvy with our stack and new technologies.

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